Welcome to Premium Online Shoppe
 

Return and Exchange Policy

Conditions for Exchange and Return
(Applicable for Both Online and Offline Sales)

 

At Premium, our customers’ satisfaction is important to us. Hence we understand the need for us to resolve situations in which what was delivered is not up to expectations.

 

Allow us to list the different situations in which this may occur:

 

1. All Items (Except Toners and Cartridges)

Situation 1: What was delivered is not what you ordered or is faulty.
Premium will definitely exchange the item without a doubt. Please allow us a 2-3 days grace.

 

Situation 2: What was delivered is not up to your expectations or the order was placed wrongly.

Only purchases made in the last 7 days (including Sat, Sun and Public Holidays) can be exchanged. Just inform our friendly sales person within 7 days of purchase.

 

We can do either a 1-to-1 exchange or issue a credit note for the item. To note that for easy accounting purposes, we do not do refund cash. We will refund in terms of credit note for customer’s next purchase.

 

Collection/exchange of the item would be during the next time we deliver an order to your office. Should an urgent exchange be done, we advise customer to drop by personally to our office at 51 Bukit Batok Crescent #05-21 Unity Centre Singapore 658077. Just make arrangement with us before coming down. If you are unable to come down personally and/or have no order to place, we can make a trip to your office for the exchange with a delivery fee of $15 per trip.

 

After informing us the need for exchange/return within 7 days of the purchase, the actual exchange/collection must be made within 2 weeks from the date of purchase, otherwise we would not be able to fulfil it.

 

Goods are only exchangeable if returned to us in condition as delivered (in original packaging with all accessories).

 

Special Ordered Items cannot be exchanged or returned.

 

Should we find that the exchanged items were tampered with upon its return to headquarter, we seek your understanding in Premium voiding the exchange.

 

Premium would work with our suppliers to review the case and try to help customer obtain a favourable solution. Returns/Exchange would be given on a case to case basis, depending on the different exchange/return policies of the supplier.

 

Premium seeks customer’s help to facilitate the ordering process. At Premium, our team are always available to answer any product queries. We also strive to make the website as informative as possible but should there be instances in which any item shown lacks crucial information you need, we appreciate if you could call us/email to clarify before making the purchase.

 

For Online Customers, when in need of clarification on any products, you can also type the query on Remarks Section at shopping cart upon confirmation of your order. We will look into the enquiry/request upon receiving the order and will get back to you through telephone.

 

We also seek customer’s cooperation to check all orders (i.e. online check-out cart, email order or offline fax quotation) before confirmation.

 

2. Toners and Cartridges (All Brands except HP’s Toners and Cartridges)

 

Situation 1: Purchased Toners and Cartridges are faulty.
We will do a collection and send it back to the manufacturers for repair. We will deliver back the toners and cartridges after they are repaired, together with your regular order. Should there be no pending order at that point of time when items are repaired, we recommend customers to arrange for own pick up or self-collect.

 

Situation 2: The wrong toner or cartridge model was ordered.

Only purchases made in the last 7 days (including Sat, Sun and Public Holidays) can be exchanged. Just inform our friendly sales person within 7 days of purchase.

 

We can do either a 1-to-1 exchange or issue a credit note for the item. To note that for easy accounting purposes, we do not do refund cash. We will refund in terms of credit note for customer’s next purchase.

 

Collection/exchange of the item would be during the next time we deliver an order to your office. Should an urgent exchange be done, we advise customer to drop by personally to our office at 51 Bukit Batok Crescent #05-21 Unity Centre Singapore 658077. Just make arrangement with us before coming down. If you are unable to come down personally and/or have no order to place, we can make a trip to your office for the exchange with a delivery fee of $15 per trip.

 

After informing us the need for exchange/return within 7 days of the purchase, the actual exchange/collection must be made within 2 weeks from the date of purchase, otherwise we would not be able to fulfill it.

 

Goods are only exchangeable if returned to us in condition as delivered (in original packaging with all accessories).

 

Special Ordered Items cannot be exchanged or returned.

 

3. HP Toners and Cartridges

 

Situation 1: HP Toners and Cartridges are faulty.

In line with HP’s policy, we regret to inform that we cannot accept any faulty HP toners and cartridges on their behalf. Customers have to return unit to HP’s customer service centre at the following 2 HP Customer Service Centres.

 

Alexandra Technopark
438A Alexandra Road
Blk A (Lift Lobby 2) #02-08 Singapore 1199667
(Opposite River Valley High)
Toll Free: 1800 2725333
Hotline: 6272 5300
Fax: 6273 1146

 

Benon Industries
1 Rocher Canal Road
#06-75 Sim Lim Square
Singapore 188504
Tel: 6334 7055

 

HP Service centres need a copy of your report, illustrating the problems printer had with the faulty toners and cartridges. We urge customers to call their service centers to understand all requirements before making the trip down.

 

Situation 2: The wrong toner or cartridge model was ordered.
Our Service and Conditions are as per the Non-HP Brands.

 

Only purchases made in the last 7 days (including Sat, Sun and Public Holidays) can be exchanged. Just inform our friendly sales person within 7 days of purchase.

 

We can do either a 1-to-1 exchange or issue a credit note for the item. To note that for easy accounting purposes, we do not do refund cash. We will refund in terms of credit note for customer’s next purchase.

 

Collection/exchange of the item would be during the next time we deliver an order to your office. Should an urgent exchange be done, we advise customer to drop by personally to our office at 51 Bukit Batok Crescent #05-21 Unity Centre Singapore 658077. Just make arrangement with us before coming down. If you are unable to come down personally and/or have no order to place, we can make a trip to your office for the exchange with a delivery fee of $15 per trip.

 

After informing us the need for exchange/return within 7 days of the purchase, the actual exchange/collection must be made within 2 weeks from the date of purchase, otherwise we would not be able to fulfill it.

 

Goods are only exchangeable if returned to us in condition as delivered (in original packaging with all accessories).

  

Special Ordered Items cannot be exchanged or returned.