General FAQ


1. Can you provide more information on your product?

We try our best to publish as much relevant information as we can on our products to aid your shopping process.


However, if you have additional questions, please feel free to contact our office at 65-6316 2232 quoting the product name and short description and we will get back to you shortly.


2. I can’t find the product I want in your online store. What should I do?

We are in the midst of continuingly improving our website, adding products, descriptions, etc. As such, if you are unable to find your desired product(s), do feel free to email us your request at or call us at 65-6316 2232. We will be glad to assist you on your purchase.


3. How do I pay for my purchase?

Payment would be Cash/Cheque on delivery (COD) unless you are an existing customer who has a credit terms with us. Credit terms of existing customers are still applicable for online purchase. Alternatively, you can sign up for a PayPal account here and pay via debit or credit card at ease!

If you prefer a 7 days credit term with us, kindly email us for application. An application form would be sent to you. Please allow us 2-3 working days to process the application. We will call you after successful application. Should your first order be urgent, we recommend that you pay for the first order via Cash-on-delivery. Please note that we only issue credit terms for corporate customer and not individuals who are ordering for personal usage.


4. How do you deliver the items ordered via the website? Are there any delivery charges?

We will deliver to the address stated as delivery address upon your check out. We deliver for free as long as the purchased amount before GST is at least $200. Otherwise the following apply:


   Purchased Amount (Before GST)

   Delivery Charges (Before GST)

   Below S$200


   $200 & above

   Free Of Charge

   Additional delivery charges will apply for delivery locations with no lifts. Please indicate in the REMARK section upon checkout.  


Premium only delivers within Singapore. For bulk purchases to be delivered overseas, please email to or call our office at 65-6316 2232, we will be pleased to assist you.


5. I prefer to arrange for my own pick up. Can it be done?

You can also arrange for self-collection or your own courier service at our office/warehouse. Our address and operating hours is as follows:


Head Office / Warehouse Address:

No. 1 Sunview Road

#04-21/22 Eco-Tech @ Sunview

Singapore 627615


Monday – Friday: Closed at 1800hrs (6pm)
Closed on Saturday, Sunday and Public Holidays.


6. After checkout, when will my order be delivered to me?

Delivery will be within 4 working days upon receiving the order. Should you need a next day delivery, please inform us and we will put in the best effort to make it happen. As a general rule, Next Day Delivery is only possible if the following 2 criteria are met:


1. Orders must be submitted to us by the cut-off time – 1500hrs (3pm)
2. We have existing stocks of the items ordered.


Our Online Store is opened 24/7. However, orders can only be processed and delivered during our office/warehouse operation hours:


Monday – Friday: Closed at 1800hrs (6pm)
Closed on Saturday, Sunday and Public Holidays.


We will process the order ASAP on the next working day in the event that your order is submitted after our office/warehouse is closed.


7. I have just ordered something. Can I amend or cancel it?

Simply call our office at 65-6316 2232 and quote your order number to our friendly staff and inform her on the amendment required. We can amend the order as long as we receive the call before 1630hrs (4.30pm) of any operating day.


8. How do I change details on my account?

Once you have registered an account with us, you can log on to your account any time after, to modify billing address, shipping address or password.


9. What is Premium’s Return and Exchange Policy?

Please see our Return and Exchange Policy here.


10. How do I sign up for Premium’s newsletter?

Once a customer registers on our website, the customer would be automatically part of our mailing list for our eNewsletter (email). The eNewsletter would inform customers of our latest promotions. Should you prefer not to be on our mailing list, simply reply to the email received with "Unsubscribe" as the subject of email.


11. I cannot find a FAQ which answers my question. What can I do?

You can email the questions to or call us at our office at 65-6316 2232.